Privacy Policy
Last updated: June 16, 2025
Simmitri Inc. (“Simmitri,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit simmitri.com or interact with our products and services—including the third-party tools listed below. If you do not agree with any part of this Policy, please discontinue use of our site and services.
Registered address: 6203 San Ignacio #110, San Jose, CA 95119; phone (408) 779-3333; email [email protected]
1. Scope
This Policy applies to information we collect online and offline from:
Website visitors and users of embedded widgets or chat tools
Prospective and existing residential or commercial customers
Individuals who communicate with us by phone, email, SMS, social media, or events
2. Information We Collect
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, postal address, email, telephone, IP address, unique device IDs | You; cookies; Demand IQ Journeys forms |
| Commercial information | Quotes, contracts, purchase history | Go High Level CRM |
| Internet / network activity | Pages viewed, session length, referring URL | Google Analytics; Google Search Console |
| Geolocation | Approximate location from IP or mobile GPS (when enabled) | Google Analytics; AI Chat |
| Professional information | Business name, job title (commercial projects) | You |
Some fields are mandatory to provide a quote or complete a transaction; others are optional.
3. How We Use Information
Provide services & fulfill contracts (e.g., prepare quotes, schedule installations)
Customer support & account management via Go High Level and AI Chat
Analytics & site optimization with Google Analytics and Search Console
Marketing communications (only with opt-in consent where required)
Legal & security: detect fraud, comply with laws, enforce agreements
Legal bases under GDPR include contract performance, legitimate interests, consent, and compliance with legal obligations.
4. Third-Party Integrations
| Vendor | Purpose | Key data handled | Opt-out / controls |
|---|---|---|---|
| Go High Level | CRM, email/SMS automation, client portal | Contact details, project history | Reply “STOP” to SMS or use unsubscribe links |
| Google Analytics | Site analytics & usage statistics | IP address, device info, browsing data | Google opt-out add-on |
| Google Search Console | Site performance monitoring | Aggregated search queries, indexing data | Not personal—no direct opt-out needed |
| Demand IQ Journeys | Solar & roofing calculators, lead forms | Address, utility bill data, roof images | Skip form or request deletion |
| AI Chat | Real-time chat & AI suggestions | Chat transcripts (may include personal info) | Do not use chat; request transcript deletion |
We contractually require these providers to keep data confidential and use it only for our instructions.
5. Cookies & Tracking Technologies
We use first-party and third-party cookies for essential site functions, performance analytics, and marketing. Most browsers allow you to disable or clear cookies. We currently do not respond to “Do Not Track” signals.
6. How We Share Information
We do not sell personal information. We may share it with:
Service providers listed above
Payment processors, installers, and logistics partners
Government agencies or courts when legally required
Another entity in connection with a merger or asset sale (with notice)
7. Your Privacy Rights
California residents (CCPA/CPRA) – Right to know, delete, correct, opt-out of “sharing,” and limit use of sensitive personal information(oag.ca.gov)
EU/UK residents (GDPR) – Rights of access, rectification, erasure, restriction, portability, and objection; plus the right to lodge a complaint with your supervisory authority(gdpr.eu)
Marketing opt-outs – Unsubscribe links in emails/SMS; cookie controls; ad-industry opt-outs (see External Links)
Submit requests by email ([email protected]), phone, or the “Contact Us” form. We will verify your identity and respond within required timeframes.
8. Data Security & Retention
We employ encryption in transit, network firewalls, role-based access, and regular vulnerability scans. Data is retained only as long as necessary for the purposes described or as required by law (typically seven years for transactional records).
9. International Data Transfers
If you access our site from outside the United States, you acknowledge that your data will be processed in the U.S., where laws may differ. Where GDPR applies, we rely on Standard Contractual Clauses or equivalent safeguards for cross-border transfers.
10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from minors. Parents who believe we have collected such data may contact us for deletion.
11. Changes to This Policy
We may update this Policy to reflect changes in technology, law, or our practices. Material changes will be posted on this page with a new “Last updated” date and, where required, emailed to affected users.
12. Contact Us
Questions or requests? Reach our Privacy Team at [email protected] or at the postal address and phone number above.